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What services do you offer?
· What's your internet connection?
· How much do you charge?
· Is there any minimum contract?
· Do you provide tech support?
· Can I upgrade/downgrade my web host package?
· Will I be able subdivide my space and resell
it?
· How long will it take to setup a new account?
· Can I maintain my web site 24 hours a day?
· What is a virtual domain?
· Will you handle domain registration / transfer?
· Can I transfer an existing domain to your
servers?
· How long does it take to register / transfer
a domain?
· Do you accept non U.S Customers and/or host
non .com .net .org domains?
· Is there any restrictions in regard to the
content of my account?
· I chose a limited bandwidth account, what
if I go over my bandwidth limit?
· Do you make backups of my data?
· What payment methods do you accept?
· What is "1 2 3 WebControl?
· How do I upload my files to my web site?
· Do I have unlimited virtual email accounts?
· How do I setup virtual email accounts for
my web site?
· How do I get my mail from your server?
· How do I change my password?
· I forgot my password what do I do?
· Do you support MS FrontPage?
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- What's
your internet connection?
Our servers are connected to a T3 (55Mb/sec), and four T1s (1.55Mb/sec).
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- How
much do you charge?
We have various hosting packages to satisfy different needs.
Please CLICK HERE to pick a package
that suits you!
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- Is
there any minimum contract?
No, we believe our integrity, and first class service will make
you stay.
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- Do
you provide tech support?
Yes. We encourage our customers in need of assistance to send
E-mail to support@123webhost.com with questions or concerns.
All E-mail will be replied within a few hours. It usually take
us 1-2 hours to get back to you!
We also offer 24 hr. LIVE technical support on EFnet(Internet
Relay Chat), Channel #IMI
If all else fails, please call us for help.
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- Can
I upgrade/downgrade my web host package?
Yes, You may upgrade or downgrade your hosting package at anytime.
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- Will
I be able subdivide my space and resell it?
You may not resell your own web space. However, You are more
than welcome to join our reseller's programs which pays $25/signup
or up to $0.25 per click. Please CLICK
HERE for more information.
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- How
long will it take to setup a new account?
New accounts are generally setup within a few hours. All accounts
will be ready within 8 hours. Once an account is set up, an
activation notice will be sent to you via email including your
login name, password, and other information to get you started.
You can begin uploading files to your new web site immediately.
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- Can
I maintain my web site 24 hours a day?
Yes, you have unlimited access to use FTP and 1 2 3 WebControl,
24 hours, 7 days! As such, you can create and maintain your
web pages on your own computer and upload files to your web
site at your leisure.
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- What
is a virtual domain?
A Virtual Domain means having your own domain name (http://www.yourname.com)
without having to install expensive server hardware and software.
With a Virtual Domain, you utilize our server's storage space,
however, you are still professionally represented via your own
personal Internet web address domain name (www.yourname.com)
and by your own personal e-mail address domain name (you@yourname.com).
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- Will
you handle domain registration / transfer?
Yes, our sign up robot will automatically register / transfer
domains when you signup. If you wish to register a domain later
on, please E-mail support@123webhost.com,
we'll register it for you right away!
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- Can
I transfer an existing domain to your servers?
Yes, simply type in your domain name, and choose "existing
domain" from the sign up page, and our script will automatically
transfer it for you!
If you already have an account with us, please E-mail support@123webhost.com,
we'll transfer it right away!
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- How
long does it take to register / transfer a domain?
It usually take between 24 - 72 hours.
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- Do
you accept non U.S customers and/or host non .com .net .org
domains?
Yes, we accept ALL non U.S customers, in fact we have
offices in North America, Australasia, and Asia. We also look
forward to expand into europe.
We are happy to host non .com .net .org domains. But you must
set them up from your countries' domain registration authority
(except Australian clients).
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- Is
there any restrictions in regard to the content of my account?
The answer is Yes and No.
We do not allow adult / mp3 / warez content with our regular
hosting packages.
If your site is categorized as one of the above, feel free to
sign up for our unrestricted hosting package, CLICK
HERE for more detail.
Even though we do not censor the content of web sites, child
pornography is strictly prohibited! We fell it's our moral duty
not to support the distribution of such offensive content!
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- I
chose a limited bandwidth account, what if I go over my bandwidth
limit?
You'll will billed at the end of each month.
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- Do
you make backups of my data?
Yes, we make backups on a daily basis.
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- What
payment methods do you accept?
We accept four payment methods:
1) Credit Cards
2) U.S Check
3) International Money Order
5) Direct Deposit (Telegraphic Transfer)
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- What
is "1 2 3 WebControl?
1 2 3 WebControl is a graphical web based web site management
tool programed by us, it allow users to upload, delete, edit
files, change file modes, create, remove, password protect directories,
manage E-mail accounts, and autoresponders, mailing lists. You
may also read / send / reply E-mail with our web based E-mail
management tool. There are many other easy to use features!
Everything can be done with a click of a button.
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- How
do I upload my files to my web site?
There are two ways:
1) Use our 1 2 3 WebControl (Web Based Web Site
Management Tool).
2) Use a FTP program. If you do not have a FTP
Program, please download one of the following:
WS_FTP16.exe
for Windows3.1
Download WS_FTP32.exe
for Windows 95/98/NT
Use our
1 2 3 WebControl
Step One: Click on User
Login Menu and login.
Step Two: Scroll down to "Upload file". Under
the field "Upload File Name" put in the name you want
it to be called after it is uploaded. In the next box put in
the full location of the file on your computer.
Step Three: Hit "Begin Upload" button to start.
Use a FTP program
Step One: Start your FTP program.
Step Two: Look for a field called Host Address / IP address
and enter ftp.123webhost.com
Step Three: Enter the login name we assigned you in the
"USERID" field, and enter your PASSWORD in the "PASSWORD"
field, and click "OK".
Step Four: Double click on "www", www is the
home directory for your web site.
Step Five: Choose your files on the local machine and
click on "Upload" button.
You can now look at your web site with your web browser. (i.e.
Netscape Navigator, Internet Explorer)
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- Do
I have unlimited virtual email accounts?
Yes, We at IMI understand how important it is to have multiple
contacts while running a web site.
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- How
do I setup virtual email accounts for my web site?
To set up a virtual email account simply login to 1
2 3 WebControl. Scroll down to where it says Create Virtual
Email and create your E-mail accounts there.
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- How
do I get my mail from your server?
There are two ways in which you can read/retrieve mail from
our server.
1) Read them online using our Web E-mail Management Tool
through 1 2 3 WebControl. Our Web
E-mail Management Tool allows you read/reply/send E-mail with
your web browser, which means you can access E-mail no matter
where you are!
2) Set up your personal pop email program such as in
netscape, eudora, or microsoft outlook. Our POP and SMTP E-mail server is
located at mail.123webhost.com
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- How
do I change my password?
To change your password simply fill out the password change
form in 1 2 3 WebControl. You will
received a confirmation E-mail addressed to your primary E-mail
Address, Simply reply to that email and your password will be
changed.
Note: Your primary E-mail address is the E-mail address you
used during the sign up process.
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- I
forgot my password what do I do?
We understand accidents do happen, if you ever forget your password,
simple E-mail support@123webhost.com.
We'll E-mail it to your primary E-mail address.
Note: Your primary E-mail address is the E-mail address you
used during the sign up process.
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- Do
you support Microsoft FrontPage?
Not at present, due to security problems associated with Microsoft
FrontPage Extension, and feedback from users, our company executives
and security experts decided not to support MS FrontPage at
present.
We at IMI will always operate in the best interest of our customers.
We are more than willing to sacrifice a few sign ups for a much
safer system which ensures the privacy and security of your
web site from hacker attacks.
Nevertheless our pre-installed CGI scripts will do everything
FrontPage webbot does, only better and faster!
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