Frequently Asked Questions

What services do you offer?
What's your internet connection?
How much do you charge?
Is there any minimum contract?
Do you provide tech support?
Can I upgrade/downgrade my web host package?
Will I be able subdivide my space and resell it?
How long will it take to setup a new account?
Can I maintain my web site 24 hours a day?
What is a virtual domain?
Will you handle domain registration / transfer?
Can I transfer an existing domain to your servers?
How long does it take to register / transfer a domain?
Do you accept non U.S Customers and/or host non .com .net .org domains?
Is there any restrictions in regard to the content of my account?
I chose a limited bandwidth account, what if I go over my bandwidth limit?
Do you make backups of my data?
What payment methods do you accept?
What is "1 2 3 WebControl?
How do I upload my files to my web site?
Do I have unlimited virtual email accounts?
How do I setup virtual email accounts for my web site?
How do I get my mail from your server?
How do I change my password?
I forgot my password what do I do?
Do you support MS FrontPage?

• What services do you offer?
  
  1 2 3 Webhost offers a wide variety of services:
  Virtual Web Hosting
  Dedicated Servers
  Web Site Marketing and Promotions
  Web Site / Logo / Banner design
  

• What's your internet connection?
  
  Our servers are connected to a T3 (55Mb/sec), and four T1s (1.55Mb/sec).

• How much do you charge?
  
  We have various hosting packages to satisfy different needs.
  Please CLICK HERE to pick a package that suits you!

• Is there any minimum contract?
  
  No, we believe our integrity, and first class service will make you stay.

• Do you provide tech support?
  
  Yes. We encourage our customers in need of assistance to send E-mail to support@123webhost.com with questions or concerns. All E-mail will be replied within a few hours. It usually take us 1-2 hours to get back to you!
  We also offer 24 hr. LIVE technical support on EFnet(Internet Relay Chat), Channel #IMI
  If all else fails, please call us for help.
  

• Can I upgrade/downgrade my web host package?
  
  Yes, You may upgrade or downgrade your hosting package at anytime.

• Will I be able subdivide my space and resell it?
  
  You may not resell your own web space. However, You are more than welcome to join our reseller's programs which pays $25/signup or up to $0.25 per click. Please CLICK HERE for more information.

• How long will it take to setup a new account?
  
  New accounts are generally setup within a few hours. All accounts will be ready within 8 hours. Once an account is set up, an activation notice will be sent to you via email including your login name, password, and other information to get you started. You can begin uploading files to your new web site immediately.

• Can I maintain my web site 24 hours a day?
  
  Yes, you have unlimited access to use FTP and 1 2 3 WebControl, 24 hours, 7 days! As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

• What is a virtual domain?
  
  A Virtual Domain means having your own domain name (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com).

• Will you handle domain registration / transfer?
  
  Yes, our sign up robot will automatically register / transfer domains when you signup. If you wish to register a domain later on, please E-mail support@123webhost.com, we'll register it for you right away!

• Can I transfer an existing domain to your servers?
  
  Yes, simply type in your domain name, and choose "existing domain" from the sign up page, and our script will automatically transfer it for you!
  If you already have an account with us, please E-mail support@123webhost.com, we'll transfer it right away!

• How long does it take to register / transfer a domain?
  
  It usually take between 24 - 72 hours.

• Do you accept non U.S customers and/or host non .com .net .org domains?
  
  Yes, we accept ALL non U.S customers, in fact we have offices in North America, Australasia, and Asia. We also look forward to expand into europe.
  We are happy to host non .com .net .org domains. But you must set them up from your countries' domain registration authority (except Australian clients).
  

• Is there any restrictions in regard to the content of my account?
  
  The answer is Yes and No.
  We do not allow adult / mp3 / warez content with our regular hosting packages.
  If your site is categorized as one of the above, feel free to sign up for our unrestricted hosting package, CLICK HERE for more detail.
  Even though we do not censor the content of web sites, child pornography is strictly prohibited! We fell it's our moral duty not to support the distribution of such offensive content!

• I chose a limited bandwidth account, what if I go over my bandwidth limit?
  
  You'll will billed at the end of each month.

• Do you make backups of my data?
  
  Yes, we make backups on a daily basis.

• What payment methods do you accept?
  
  We accept four payment methods:
  1) Credit Cards
  2) U.S Check
  3) International Money Order
  5) Direct Deposit (Telegraphic Transfer)
  

• What is "1 2 3 WebControl?
  
  1 2 3 WebControl is a graphical web based web site management tool programed by us, it allow users to upload, delete, edit files, change file modes, create, remove, password protect directories, manage E-mail accounts, and autoresponders, mailing lists. You may also read / send / reply E-mail with our web based E-mail management tool. There are many other easy to use features! Everything can be done with a click of a button.

• How do I upload my files to my web site?
  
  There are two ways:
  1) Use our 1 2 3 WebControl (Web Based Web Site Management Tool).
  2) Use a FTP program. If you do not have a FTP Program, please download one of the following:
  
  WS_FTP16.exe for Windows3.1
  Download WS_FTP32.exe for Windows 95/98/NT
  
  Use our 1 2 3 WebControl
  Step One: Click on User Login Menu and login.
  Step Two: Scroll down to "Upload file". Under the field "Upload File Name" put in the name you want it to be called after it is uploaded. In the next box put in the full location of the file on your computer.
  Step Three: Hit "Begin Upload" button to start.
  
  
  Use a FTP program
  Step One: Start your FTP program.
  Step Two: Look for a field called Host Address / IP address and enter ftp.123webhost.com
  Step Three: Enter the login name we assigned you in the "USERID" field, and enter your PASSWORD in the "PASSWORD" field, and click "OK".
  Step Four: Double click on "www", www is the home directory for your web site.
  Step Five: Choose your files on the local machine and click on "Upload" button.
  You can now look at your web site with your web browser. (i.e. Netscape Navigator, Internet Explorer)

• Do I have unlimited virtual email accounts?
  
  Yes, We at IMI understand how important it is to have multiple contacts while running a web site.

• How do I setup virtual email accounts for my web site?
  
  To set up a virtual email account simply login to 1 2 3 WebControl. Scroll down to where it says Create Virtual Email and create your E-mail accounts there.

• How do I get my mail from your server?
  
  There are two ways in which you can read/retrieve mail from our server.
  1) Read them online use our Web E-mail Management Tool through 1 2 3 WebControl. Our Web E-mail Management Tool allows you read/reply/send E-mail with your web browser, which means you can access E-mail no matter where you are!
  2) Set up your personal pop email program such as in netscape, eudora, or microsoft outlook. Our E-mail server is located at mail.123webhost.com
  

• How do I change my password?
  
  To change your password simply fill out the password change form in 1 2 3 WebControl. You will received a confirmation E-mail addressed to your primary E-mail Address, Simply reply to that email and your password will be changed.
  Note: Your primary E-mail address is the E-mail address you used during the sign up process.

• I forgot my password what do I do?
  
  We understand accidents do happen, if you ever forget your password, simple E-mail support@123webhost.com. We'll E-mail it to your primary E-mail address.
  Note: Your primary E-mail address is the E-mail address you used during the sign up process.

• Do you support Microsoft FrontPage?
  
  Not at present, due to security problems associated with Microsoft FrontPage Extension, and feedback from users, our company executives and security experts decided not to support MS FrontPage at present.
  We at IMI will always operate in the best interest of our customers. We are more than willing to sacrifice a few sign ups for a much safer system which ensures the privacy and security of your web site from hacker attacks.
  Nevertheless our pre-installed CGI scripts will do everything FrontPage webbot does, only better and faster!

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